Terms and Conditions

Man with Van West Harrow Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van West Harrow provides removal and related services within the United Kingdom. By making a booking, confirming a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man with Van West Harrow, the provider of the services.

1.2 "Customer" means the person, firm, or organisation booking or using the services.

1.3 "Services" means removal, transportation, loading, unloading, packing, unpacking, and any associated services provided by the Company.

1.4 "Goods" means all items handled, transported, or stored by the Company on behalf of the Customer.

1.5 "Vehicle" means any van or other vehicle used by the Company to perform the Services.

1.6 "Service Area" means the areas in which the Company operates, including but not limited to West Harrow and surrounding districts within the United Kingdom.

2. Scope of Services

2.1 The Company provides man and van services for domestic and commercial removals, furniture moves, student moves, and other small to medium removals within its service area and to other destinations in the United Kingdom as agreed.

2.2 The Services may include loading, unloading, and basic placement of items at the destination. Additional services such as packing, dismantling, and reassembly must be expressly agreed in advance and may attract extra charges.

2.3 The Company reserves the right to refuse to carry any Goods that are prohibited, unsafe, illegal, or not properly disclosed at the time of booking.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company's accepted communication channels as notified from time to time.

3.2 When making a booking, the Customer must provide accurate and complete information, including collection and delivery addresses, access details, parking restrictions, number of floors, presence of lifts, approximate volume or list of Goods, and any particularly heavy, fragile, or valuable items.

3.3 Any quotation given by the Company is based on the information supplied by the Customer. If the information provided is inaccurate or incomplete, the Company reserves the right to amend the quotation and charge for any additional time, services, or resources required.

3.4 A booking is only confirmed when the Customer has accepted the quotation and, where required, paid any deposit or prepayment requested by the Company. The Company may decline or cancel a booking at its discretion, subject to any refund obligations set out in these Terms and Conditions.

3.5 Bookings are subject to availability of vehicles and staff. The Company will use reasonable efforts to accommodate preferred dates and times but cannot guarantee specific time slots unless expressly agreed in writing.

4. Prices, Quotations and Additional Charges

4.1 Quotations may be provided on an hourly basis or as a fixed price, depending on the nature of the move and as agreed with the Customer.

4.2 Hourly rate bookings are charged from the agreed start time or vehicle arrival, whichever is earlier, until completion of unloading at the final destination, subject to a minimum charge period as notified by the Company.

4.3 Fixed price quotations are given on the assumption that:

(a) the information provided by the Customer is accurate and complete;

(b) there is suitable access to both collection and delivery points for the Vehicle;

4.4 The Company may apply additional charges where:

(a) there are delays outside the Company's control, such as waiting for keys, non-availability of the Customer, or access restrictions;

(b) parking fees, permits, congestion charges, tolls, or other third-party charges are incurred;

(d) the Customer requests additional services not included in the original quotation.

4.5 All prices are exclusive of any applicable taxes or government levies unless expressly stated otherwise.

5. Payments

5.1 The Customer agrees to pay the Company's charges in accordance with the quotation and any additional charges incurred under these Terms and Conditions.

5.2 The Company may require a deposit or full prepayment to secure the booking. Any required payment terms will be communicated at the time of booking.

5.3 Unless agreed otherwise, the balance of any outstanding charges is due immediately on completion of the Services on the moving day.

5.4 The Company accepts payment by methods notified to the Customer in advance. The Customer is responsible for ensuring that payment can be taken on the day of the move.

5.5 If payment is not made when due, the Company reserves the right to:

(a) withhold delivery of Goods until payment is received in full;

(b) charge interest on overdue amounts at a reasonable commercial rate from the date payment falls due until the date payment is received;

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by giving the Company notice through an accepted communication method.

6.2 If the Customer cancels more than 7 days before the scheduled move date, any deposit paid may be refunded at the Company's discretion, subject to deduction of any reasonable administration costs.

6.3 If the Customer cancels between 7 days and 48 hours before the scheduled move date, the Company may retain all or part of the deposit or charge up to 50 percent of the quoted price to cover allocated resources and lost bookings.

6.4 If the Customer cancels within 48 hours of the scheduled move time, fails to be present, or is not ready to proceed when the Vehicle arrives, the Company may charge up to 100 percent of the quoted price.

6.5 If the Customer wishes to change the date, time, or details of the booking, the Company will use reasonable efforts to accommodate the request, but changes are subject to availability and may affect the quoted price.

6.6 The Company may cancel a booking or suspend the Services due to circumstances beyond its reasonable control, including severe weather, road closures, vehicle breakdown, staff illness, accidents, or events of force majeure. In such cases the Company will notify the Customer as soon as reasonably possible and either rearrange the move or refund any payments made for Services not yet provided. The Company will not be liable for any consequential loss arising from such cancellation.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) ensuring that all Goods are properly packed, secured, and ready for transport, unless the Company has specifically agreed to provide packing services;

(b) labelling any fragile, delicate, or high-value items and informing the Company of any items that require special handling;

(c) arranging suitable parking for the Vehicle at both collection and delivery addresses, including obtaining any necessary permits or authorisations;

(d) ensuring that access to the premises is safe, clear, and suitable for the Services to be carried out, including informing the Company of any stairs, narrow doorways, low ceilings, or other restrictions;

(e) being present or arranging for an authorised representative to be present at all relevant times during collection and delivery to provide instructions and sign any necessary documentation.

7.2 The Customer must not ask the Company's staff to carry out any work that is unsafe, illegal, or outside the agreed scope of the Services, such as dismantling fixtures attached to the building fabric without proper tools or authority.

8. Excluded Items

8.1 Unless expressly agreed in writing, the Company will not carry:

(a) hazardous or dangerous goods, including explosives, flammable liquids, gas cylinders, chemicals, paints, and solvents;

(b) perishable or temperature-sensitive goods such as food and plants;

(d) cash, bonds, securities, jewellery, watches, precious metals, or other items of exceptional value;

(e) illegal items, stolen goods, or items in breach of statutory regulations.

8.2 If any such items are carried without the Company's knowledge or consent, the Company shall have no liability for loss or damage to them and the Customer shall indemnify the Company for any costs, claims, or damages arising from their transport.

9. Liability for Loss or Damage

9.1 The Company will exercise reasonable care and skill in providing the Services and handling the Goods.

9.2 The Company's liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable amount having regard to the nature and value of the Goods and the charges paid for the Services, subject to any specific written agreement made with the Customer.

9.3 The Company shall not be liable for:

(a) loss or damage resulting from defective, inadequate, or improper packing by the Customer;

(b) loss or damage to the contents of containers, drawers, or packages not packed by the Company;

(d) loss or damage arising from inherent defects, characteristics, or fragility of the Goods, including electrical or mechanical derangement of appliances and equipment not directly caused by external impact;

(e) loss of or damage to items not disclosed to the Company or hidden within other items;

(f) indirect or consequential loss, including loss of profits, income, or opportunity.

9.4 The Customer must inspect the Goods as soon as reasonably practicable after delivery and notify the Company in writing of any visible loss or damage within 48 hours. For non-visible damage or loss, the Customer must notify the Company within 7 days of the move. Failure to do so may affect the Company's ability to investigate and may limit or extinguish any liability.

9.5 Nothing in these Terms and Conditions shall limit or exclude the Company's liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot lawfully be limited or excluded.

10. Insurance

10.1 The Company maintains insurance appropriate to its business operations. Details of cover can be provided on request.

10.2 The Customer is strongly advised to arrange their own insurance to cover the full value of the Goods during the move, particularly where items of high value are involved.

11. Waste and Disposal Regulations

11.1 The Company operates in accordance with applicable UK waste and environmental regulations. Certain items must be disposed of only at licensed facilities and cannot be taken as general household waste.

11.2 The Company is not a general rubbish clearance provider unless expressly agreed. If the Customer requires removal of unwanted items, this must be requested in advance and may be subject to additional charges and regulatory requirements.

11.3 The Customer must not request the Company to dispose of:

(a) hazardous or clinical waste;

(b) asbestos or materials containing asbestos;

(d) electrical or electronic waste except in compliance with relevant legislation.

11.4 Where the Company agrees to remove items for disposal or recycling, the Customer warrants that they have the right to dispose of those items and will indemnify the Company against any claim arising from unlawful disposal or ownership disputes.

12. Delays and Force Majeure

12.1 The Company will use reasonable endeavours to adhere to agreed dates and times but cannot guarantee punctual arrival or completion, particularly where factors arise beyond its control.

12.2 The Company shall not be liable for delay or failure to perform any part of the Services due to events beyond its reasonable control, including but not limited to traffic congestion, accidents, road closures, extreme weather, strikes, public emergencies, or mechanical breakdowns.

13. Complaints

13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible, ideally on the day of the move, so that the Company has the opportunity to address the matter promptly.

13.2 Any formal complaint should be submitted to the Company in writing with a clear description of the issue, relevant dates, locations, and supporting evidence such as photographs where appropriate.

13.3 The Company will review and respond to complaints within a reasonable timeframe and will aim to resolve disputes amicably wherever possible.

14. Data Protection and Privacy

14.1 The Company will collect and process personal data provided by the Customer only for the purposes of administering bookings, delivering the Services, and managing its relationship with the Customer.

14.2 The Company will take reasonable steps to keep Customer data secure and will not share personal data with third parties except where necessary to perform the Services, comply with legal obligations, or with the Customer's consent.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute arising out of or in connection with them, or the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Services provided by the Company.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.

16.3 These Terms and Conditions, together with any written quotation or agreement issued by the Company and accepted by the Customer, constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings, representations, or agreements.

16.4 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.

16.5 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking.