Terms and Conditions for Man With Van Westharrow
These Terms and Conditions set out the basis on which Man With Van Westharrow provides moving, transport, collection, and related services to customers in the UK. By making a booking, confirming a quotation, or allowing work to begin, you agree to be bound by these terms. They are designed to clarify the service arrangement, reduce misunderstandings, and explain the rights and responsibilities of both parties. For the purposes of this document, references to the company, we, us, or our mean the service provider, and references to you or the customer mean the person or business making the booking.
These terms apply to a wide range of removal and transport services, including item collection, delivery, loading, unloading, and associated labour. They also apply where the customer requests packing assistance, waiting time, or handling of goods that are bulky, fragile, or awkward to move. Any special instructions, agreed variations, or written quotations will form part of the service agreement, but if there is any conflict, these terms will apply unless we expressly confirm otherwise in writing.
By proceeding with a booking, you confirm that you have the authority to enter into the agreement and that all information you provide is accurate and complete. We reserve the right to decline or suspend a booking if information is incomplete, misleading, unsafe, or likely to result in a breach of law or unreasonable risk. These terms should be read carefully before any service is accepted.
The booking process begins when you request a quotation or service estimate and provide details about the items, addresses, access conditions, and preferred dates. A quotation may be based on time, volume, vehicle size, labour, distance, waiting time, or a combination of these factors. Any quotation is only valid for the period stated or, if no period is stated, for a reasonable time according to the circumstances. We may revise the quotation if the facts supplied by the customer are incomplete or inaccurate.
A booking is not confirmed until we have accepted it and, where required, received any deposit or advance payment. Confirmation may be provided verbally, electronically, or in writing. You are responsible for checking that the service details are correct, including dates, times, collection and delivery addresses, access arrangements, parking restrictions, item lists, and any additional labour requested. If you later need to change the service, we will try to accommodate the request, but changes are subject to availability and may alter the price.
We may also request photographs, dimensions, or further details before confirming a booking, especially where access is restricted, items are unusually heavy, or the job requires more than one person. If the customer fails to provide accurate details, any extra work or additional vehicle time required may be charged at our standard rates. The customer should ensure that the site is ready for the agreed service time and that any necessary permissions, permits, or access arrangements are in place.
All prices are stated in pounds sterling unless otherwise agreed. Unless the quotation states a fixed fee, charges may be calculated by time, distance, waiting, congestion, loading complexity, or additional services requested. Payments may be required in part or in full before the booking date, at the time of service, or immediately upon completion, depending on the nature of the job and the agreed arrangement. We may require a deposit to secure the booking.
Accepted payment methods may include bank transfer, debit card, credit card, or other methods that we confirm in advance. Where payment is made by bank transfer, the customer must ensure cleared funds are received by the due time. We may withhold or pause services if payment has not been made in accordance with the agreed terms. Any late payment may result in reasonable administration charges, interest, or recovery costs where permitted by law. The customer agrees to pay any charges arising from inaccurate booking information, excessive waiting time, failed access, or aborted collections caused by circumstances within the customer’s control.
If the scope of work changes during the job, for example because additional items are added, stairs are involved unexpectedly, or the loading time exceeds the agreed estimate, we may adjust the final price accordingly. We will aim to explain any adjustment clearly and fairly. For Man With Van Westharrow services, customers should expect pricing to reflect the actual service provided rather than assumptions made before arrival.
Cancellation requests must be made as soon as possible. If you need to cancel or postpone a booking, you should notify us promptly so that we can release the time slot. Cancellations made within an agreed notice period may be eligible for a full or partial refund, depending on the circumstances and any costs already incurred. Deposits may be non-refundable where we have reserved time, vehicle capacity, or labour specifically for your job, unless otherwise required by law.
Where a cancellation is made at short notice, or where we attend the job and are unable to complete it because the customer is not present, access is not available, or the service cannot safely proceed, we may charge a cancellation fee, call-out fee, waiting fee, or a proportion of the booked amount. If we need to cancel due to vehicle breakdown, staff illness, severe weather, unsafe conditions, or other events outside our reasonable control, we will seek to rearrange the service or offer a suitable alternative where possible.
We are not responsible for losses arising from delays caused by traffic, road closures, ferry disruptions, parking restrictions, weather, or third-party actions beyond our control, provided we act reasonably and keep the customer informed where practical. Customers should ensure that timing requirements allow for ordinary travel disruption. If the customer asks us to wait beyond a reasonable period, additional charges may apply. Any refund or fee reduction will be assessed fairly and in line with the service actually delivered.
Our liability is limited to losses caused by our proven negligence, breach of contract, or failure to exercise reasonable care and skill. We will take care when handling items, but the customer remains responsible for ensuring that goods are suitably packed, labelled, protected, and safe for transport unless we have expressly agreed to pack them. We are not liable for pre-existing damage, hidden defects, wear and tear, or damage caused by inadequate packing, unstable stacking, or unsafe access conditions.
Where items are fragile, valuable, antique, or sentimental, you must tell us before the job begins. We may refuse to carry certain goods, or we may require additional precautions, insurance, or written instructions. Unless we agree otherwise in writing, we do not accept responsibility for items of exceptional value, cash, jewellery, irreplaceable documents, or prohibited goods. The customer should consider whether separate insurance is appropriate for high-value items. Nothing in these terms excludes liability that cannot lawfully be excluded under UK law, including liability for death or personal injury caused by negligence.
Any claim for damage, shortage, or loss should be raised promptly after discovery and, where possible, before the vehicle leaves the delivery location. We may request photographs, proof of purchase, a description of the item, and other reasonable evidence. If a claim is valid, our responsibility may be limited to repair, replacement, or the reasonable value of the affected item, subject to any agreed insurance cover and any legal limits that apply. Under no circumstances will we be liable for indirect or consequential losses such as missed appointments, business interruption, loss of profit, or emotional distress, except where required by law.
Waste regulations are an important part of our service policy. If the booking includes disposal, clearance, or removal of unwanted items, the customer must disclose the nature of the waste before the job begins. We only handle waste in accordance with applicable UK legislation, including rules relating to controlled waste, duty of care, and the transport and transfer of waste materials. The customer must not ask us to remove items that are hazardous, illegal, contaminated, or unsuitable for transport without prior agreement and proper disclosure.
Where waste is accepted, the customer confirms that they have the right to dispose of those items and that the waste is not stolen, dangerous, or otherwise unlawful. We may refuse to collect materials such as asbestos, chemicals, oils, solvents, medical waste, pressurised containers, biohazards, or other restricted substances. We also reserve the right to refuse items that are overfilled, leaking, or packed in a way that presents risk to health, safety, or the environment. Any breach of waste rules by the customer may lead to cancellation of the job and full recovery of our costs.
When waste is transported, treated, or disposed of on the customer’s behalf, we may issue or retain records such as transfer notes, descriptions of the waste, and other compliance documents where necessary. The customer must provide accurate information about the origin and contents of the waste. If false or incomplete information causes us to incur additional costs, penalties, or legal exposure, the customer will be responsible for those amounts. We expect all jobs to be arranged in a way that supports lawful and responsible disposal practices.
Customers must ensure that access to the pickup and delivery points is available, safe, and suitable for the agreed vehicle and workforce. This includes arranging parking where needed, confirming entry permissions, clearing walkways, and protecting floors, walls, and other surfaces where appropriate. If access is restricted, the service may take longer and additional charges may apply. We are not responsible for delay or extra cost caused by lifts, staircases, narrow entrances, locked premises, parking fines resulting from incorrect customer instructions, or inability to reach the location safely.
The customer is responsible for being present, or for appointing a competent representative, at both collection and delivery unless we have agreed otherwise. Any person acting on the customer’s behalf will be treated as authorised to make decisions about the job. If no one is available to accept delivery or provide instructions, we may store the goods temporarily, return them to the original address, or take reasonable steps to protect the items at the customer’s expense. Storage, redelivery, or reattendance charges may apply.
We may suspend or end the service immediately if the customer or any person connected with the booking behaves abusively, unlawfully, or in a way that creates a health and safety risk. We may also refuse to move items that are unsafe, excessively heavy for the circumstances, or likely to cause damage to property or injury to persons. Although we aim to provide a flexible man with van service, safety and legality take priority over convenience.
These terms are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising from or connected with the service, these terms, or the quotation will be subject to the exclusive jurisdiction of the courts of England and Wales, unless another forum is required by mandatory law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
We may update these terms from time to time to reflect changes in our business practices, legal requirements, or service arrangements. The version in force at the time of booking will normally apply to that booking unless a newer version has been expressly agreed. No waiver of any provision will be effective unless it is confirmed in writing. If we choose not to enforce a term on one occasion, that does not mean we waive our right to enforce it later.
These Terms and Conditions represent the complete agreement between the customer and Man With Van Westharrow in relation to the booking, unless replaced by a written agreement signed or approved by both parties. By using our service, you confirm that you have read, understood, and accepted these terms and that you will provide accurate information, cooperate in good faith, and comply with all reasonable instructions necessary for the safe and lawful completion of the work.